Information we collect

When you create an account or purchase a plan, we collect what you provide directly: name, email, company (optional), billing address, and payment details, processed by our payment partners, we do not store full card numbers.

We automatically collect standard technical data when you use our website or services: IP address, browser type, pages visited, and timestamps, used for security, analytics, and troubleshooting.

How we use it

  • To provision, operate, and support the hosting, domains, and website builder you have purchased.
  • To send billing, account, and security-related communications.
  • To respond to support conversations and questions.
  • To detect and prevent fraud and abuse.
  • To improve our services based on aggregate usage patterns.

We do not sell your personal information, and we do not access the content of your website beyond what is needed to provide the service you have requested.

Data sharing

We share information only with subprocessors necessary to run the business: payment processors, email delivery providers, and infrastructure partners. Each is bound by contract to use your data only to provide their service to us.

Data retention

Account and billing records are kept for as long as your account is active and for a period afterward as required for tax purposes. Website files are removed 15 days after a plan is cancelled.

Security

We use encryption in transit for account and payment data, and role-based access controls for internal systems. No system is perfectly secure, and we will notify affected customers promptly in the event of a breach affecting their data.

Cookies

Our website uses functional cookies necessary for login and session management, and limited analytics cookies to understand aggregate site usage. We do not use third-party advertising trackers.

Your rights

Depending on where you are located, you may have the right to access, correct, export, or delete the personal information we hold about you. Contact us using the details below and we will respond within 30 days.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced by email at least 30 days before taking effect.

Contact

Questions about this policy can be sent to privacy@webfinger.click.